Frequently Asked Questions
Shopping
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. Follow the simple steps to enter your delivery details and payment information.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, mobile wallets, and cash on delivery.
Can I modify or cancel my order?
You can modify or cancel your order within 1 hour of placing it. Contact our customer support for assistance.
Shipping & Delivery
How long does delivery take?
Delivery typically takes 1-3 business days within major cities and 3-7 days for other areas.
Do you ship internationally?
Currently, we only ship within Egypt. We plan to expand our services internationally soon.
How much is the delivery fee?
Delivery fees vary based on your location and order value. Free delivery is available for orders above EGP 500.
Returns & Refunds
What is your return policy?
You can return items within 14 days of delivery. Items must be unused and in original packaging.
How do I request a refund?
Contact our customer support or use the return option in your order history. Refunds are processed within 5-7 business days.
Are there any items that cannot be returned?
Yes, certain items like personalized products, perishable goods, and items marked as non-returnable cannot be returned.
Still have questions?
Can't find the answer you're looking for? Our support team is here to help.
Contact Support